Due to Covid-19, some delivery delays may occur. We will make every effort to get your purchase delivered as soon as possible.
Shipping & Warranty
Read our shipping policy and warranty carefully.
Shipping Policy
We offer free delivery anywhere in Canada. Certain restrictions may apply for deliveries to certain remote territories. If you live in an area with free delivery restrictions, fees will be applied to your bill at checkout.
Your order will be delivered to your door or to the reception of your residential building according to what has been decided by our carrier. A tracking number for your order will be sent by our transporter and will allow you to follow the progress of the delivery so that you can plan the reception of your furniture. If you are unable to receive your order, you may have to collect your order later at a location determined by the carrier. In these cases, please provide a vehicle and pairs of arms sufficient to handle and transport the boxes.
Order Modification or Cancellation
No change or modification can be done to your order if it has been shipped. In this case, please refer to our return policy.
However, if the order has not been shipped, you can cancel or modify it as well as change your shipping address by quickly contacting our customer service at 1-877-213-7649 or via email at m-store@mayhew.ca
Warranty
Mayhew offers a one-year warranty from the date of purchase for its chairs and home furnishings. This warranty applies only to manufacturing and material defects. Only the original purchaser can submit a warranty claim.
Defects: Refers to an imperfection which means that the furniture cannot be used as intended.
Usage: The warranty covers normal residential use. The warranty does not cover defects resulting from commercial use, does not apply in the event of negligence, misuse, abuse, modification of products, accident and if maintenance was not done in accordance with the recommendations available on our website.
Mayhew reserves right to accept or refuse the warranty claim following the inspection of the goods for which the warranty applies.
Mayhew policy is that it will not reimburse the purchaser for the acquired goods. A replacement product representing the equivalent value of the original article will rather be offered.